'the SkateNow shop' RETURN POLICIES: ’the SkateNow shop' recognizes the occasional problem of ordering a wrong size product, or skate that does not fit correctly.  We make every effort to work directly with the customer to ensure you receive the correct sizes needed for skates and accessory products you order.  We allow sizing exchanges as necessary, at an additional fee of $12.00 under the following conditions: the product/products exchanged are in new, and unused original condition with original packaging (if applicable), and include all original parts & accessories,(laces, hardware, etc.,) clothing & clothing accessory items must have tags on  garment, where applicable, and the product is exchanged within 30 days from date of purchase. SkateNow reserves the right, on occasion, to waive the extra shipping fees on exchange items.  Products returned without all original parts or accessories will be subject to have retail replacement costs for those items deducted from your total refund amount accordingly. Customer is requested to check all products upon immediate receipt to ensure all manufactures parts and accessories have been included. Note: axles, skate tools, bolts, nuts screws, and laces are not always included with certain manufactures items and are available at extra costs.  Special order, custom boots, most close-out items, and consignment shop items cannot be returned or exchanged. Contact the skate shop to request a size exchange on stock products.  Cancellation of orders must be received in writing or phone call within 3 business days of purchase. Products returned after 30 days will receive store credit.

• Returned stock items must be received within 30 days of purchase.  Please contact 'the SkateNow shop' to get return authorization number  (RA#) prior to returning stock items.  
• Stock items must be returned in their original new/un-used condition with original packaging or box (if applicable), and include all original parts & accessories,(laces, hardware, etc.,), and clothing and/or clothing accessory items must have tags on garment, where applicable.
• Custom Boots are not returnable, unless expressly warranted under manufacturers individual product warranty. We will make every effort to assure your custom boots made the way you requested with the manufacturer. However we cannot be responsible for manufacturer defects, etc. In event your custom boots are defective in any way, we will work with the manufacturer to re-design, correct the problem, or re-build the boot to your original specifications.
• Most “close-out” items cannot be returned. Most close-out items may be exchanged for store credit. Contact ‘the SkateNow shop’ for more details.
• Merchandise should still be in "new" and "un-used" condition upon return. Boots may not be mounted, and must be returned with all parts, including hardware and laces. Parts not returned with boots (or any other goods) shall be deducted at full retail value from your refund.
• Restocking fee will apply (stock items returned after 30 days, etc...)
• Manufacturer's warranties apply to all new merchandise.  After 30 days from date of purchase, customer is deferred to manufacture for any warranty issues. 
  
• Shipping and Handling Fees are non-refundable. No exceptions.
  
• Consignment/Used items are non-refundable nor returnable to 'the SkateNow shop'.  See Consignment Page for details.
  

Manufacturer's sizing charts vary as does the fit of the skates, so it is best to get an accurate  measurement of the feet to then select proper size.  Verify sizing, before ordering boots, as not to have to exchange due to  wrong size.  This will save much time and any extra shipping fees on  returns.   For this reason,  we request a foot tracing and linear measure of your feet to properly size you for skates. 

Tracing: It is best to enlist a second person to trace you feet, taking care not to undercut or go out past the foot perimeter.

Linear foot measurement: Start by standing barefoot with heels against the wall. Using the wall, at the back of the foot where the heels touch, as  a reference point,  measure out to the longest toe on each foot.  Provide  the measurement in mm or cm if possible.  

Please drop us a note or call if you have any questions regarding this process.  You can fax or email us the tracing (as a jpeg):  fax: 801-944-5516. 

IF YOU DO NOT SEE IT HERE, CHANCES ARE WE CAN ORDER IT. PLEASE CALL.