'the SkateNow shop' RETURN POLICIES:
’the SkateNow shop' recognizes the occasional problem of ordering a wrong size product, or skate that does not fit correctly. We make every effort to work directly with the customer to ensure you receive the correct size(s) needed for skates and accessory products you order. We allow sizing exchanges as necessary, at an additional restocking fee of 15% under the following conditions: the product/products exchanged are in new, and unused original condition with original packaging (if applicable), and include all original parts & accessories, (laces, hardware, etc.,) clothing & clothing accessory items must have tags on garment, where applicable, and the product is exchanged within 30 days from date of purchase. The SkateNow shop reserves the right, on occasion, to waive the extra shipping or restocking fees on exchange items. Return product are subject to 15% restocking fees, and must be in new, unused condition, and returned within 30 days from time of receipt. Some additional manufactures return polices and restrictions may apply. Products returned without all original parts or accessories will be subject to have retail replacement costs for those items deducted from your total refund amount accordingly. Customer is requested to check all products upon immediate receipt to ensure all manufactures parts and accessories have been included. Note: axles, skate tools, bolts, nuts screws, and laces are not always included with certain manufactures items and are available at extra costs.
Returned stock items for refund or exchange must be received within 30 days of purchase. Items returned with any damages, or with obvious wear, will be assessed for value and customer given partial store credit value based on degree of damage/wear. Store credit will be issued in lieu of refund for items returned as damaged/worn goods. Special order items, custom boots, most close-out items, and consignment shop items cannot be returned or exchanged. Contact the skate shop to request a size exchange on stock products. Cancellations of orders: cancellation of recent/newly placed orders must be received in writing within 2 business days of purchase. Products returned after 30 days in new, unused condition will receive store credit only. Back-orders may be cancelled in writing. Special Order cancellations must be in writing and are subject to restocking fees.
Please contact 'the SkateNow shop' to get return authorization number (RA#) prior to returning stock items. Stock items must be returned in their original new/un-used condition with original packaging or box (if applicable), and include all original parts & accessories,(laces, hardware, etc.,), and clothing and/or clothing accessory items must have tags on garment, where applicable. Worn items will be assessed for value, and customer given a partial store credit value only based on degree of wear. Store credit will be issued in lieu of refund for items returned as worn goods.
Custom Boots are not returnable, unless expressly warranted under manufacturer’s individual product warranty. We will make every effort to assure your custom boots are made the way you requested with the manufacturer. However, we cannot be responsible for manufacturer defects, etc. In event your custom boots are defective in any way, we will work with the manufacturer to re-design, correct the problem, or re-build the boot to your original specifications. Note that the boot maker may defer any associated shipping costs with the re-make/corrections to custom boots (whether deemed defective or not ) to the customer. Most “close-out” items cannot be returned.
Most close-out items may be exchanged for store credit. Contact ‘the SkateNow shop’ for more details.
All returned merchandise shall be in "new" and "un-used" condition upon return. Boots shall not be mounted, and must be returned with all parts, including hardware and laces. Parts not returned with boots (or any other goods) shall be deducted at full retail value from your refund.
Manufacturer's warranties apply to all new merchandise. After 30 days from date of purchase, customer is deferred direct to manufacture for any warranty issues. All shipping fees incurred with warranty processing are responsibility of customer.
Shipping and Handling Fees are non-refundable. No exceptions.
Consignment/Used items are non-refundable nor returnable to 'the SkateNow shop'. See Consignment Page for details.